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Western Cape PMO Forum, 'Ignite a Love Affair between the PMO and their customers'
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2018/02/23
When: Friday, 23rd February
Refreshments served from 07:30
Where: PwC Waterfront Offices
5 Silo Square
V&A Waterfront
Cape Town, Western Cape  8001
South Africa
Presenter: Chantel Botha
Contact: Peeta Valentine

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 ABOUT THE FORUM

The PMO Forum acts as an invitation-only Interest Group of Project Management South Africa (PMSA) and is sponsored by PwC.

The forum presents a regular opportunity for discussion and knowledge transfer by means of case studies, best practices, research outcomes and lessons learned presented by senior project professional and other knowledgeable individuals who form part of the forum or may be invited as presenters.  There are no costs involved for attendees as the event is sponsored. Each meeting is dedicated to a specific topic where a subject matter expert introduces the topic in a 45-60 min talk and we then have structured conversations around the topic in smaller groups. 

ABOUT THE EVENT

Does your PMO take customer relationships seriously? Customer Relationship Management (CRM) and Customer Experience Management (CX) may sound like sales team issues, but it actually affects project offices, too. If your PMO isn’t already making its customer relationships a priority and hasn’t focused on customer experience initiatives in the past, it’s not too late to turn things around!


Celebrate the month of love at the next PMO Forum as we explore how PMO's need to shape their strategy to become outside-in thinkers and view everything from the customer’s eyes. We look at the ecosystem needed to create great customer experiences and some practical examples of amazing campaigns that succeeded in igniting a passion for brands in the hearts and minds of customers.

                       ABOUT THE SPEAKER

Chantel Botha has been providing business-consulting services for over 20 years across multiple industries. She led large customer experience transformation projects in financial services over the past 8 years. These programmes included journey, culture, process and technology aspects. 

She is an experienced customer journey map and innovation incubation facilitator. She finds immense joy in infusing the training programmes she designs with personal enrichment and growth to transform hearts and minds.

She also specializes in the field of digital and social channel experience integration with an impressive portfolio of mobile and digital value proposition innovations. 

She is an internationally recognized speaker and author and a member of the Global Customer Experience Panel as well as the Customer Experience Professionals Association (CXPA). She obtained her certification as Certifi ed Customer Experience Professional (CCXP) during 2015

REGISTRATION

Forum membership includes: 

• PMO practitioners who enable, support and ensure the delivery of change at a project/programme/portfolio level 
• Senior project and programme managers interested in getting a better understanding of how their PMOs can contribute to improved delivery and realisation of organisational value 
• People in senior leadership positions who are interested in getting a better understanding of the services offered by PMOs and the potential benefits for their organisation 
• People in strategy or business change enablement functions/positions who form the critical link between strategy planning and execution.

Those who wish to participate as attendees or presenters are invited to contact the coordinator below:

Peeta Valentine
peeta.valentine@pwc.com

RSVP no later than Tuesday, 20 February 2018

TIME

08:30 for 09:00 - 11:00

CONTACT HOURS

Earn two (2) contact hours for attending this event. This is a dedicated knowledge sharing event designed to help you accumulate professional development points in your respective industries, as well as with PMSA

COST

No cost to members of the PMO Forum. Please see more information under 'Registration' above

QUESTIONS & QUERIES

For assistance regarding this event please do not hesitate to contact the event coordinator at the below details:

Peeta Valentine
peeta.valentine@pwc.com



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