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2017/02/17
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When:
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Friday 17th February 2017
Registration begins at 07:30
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Where:
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Bryanston Country Club
63 Bryanston Drive
Sandton
Johannesburg, Gauteng 2191
South Africa
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Contact:
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Emma Botes
emma@go2ppo.com
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« Go to Upcoming Event List
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ABOUT THE FORUM
Please note: This forum is by invitation only
The Gauteng PMO Forum is part of a series of forums presented by industry thought leaders. These invitation only forums are sponsored by Project Portfolio Office (PPO), and fall under the umbrella of Project Management South Africa (PMSA).
The forum presents a regular opportunity for discussion and knowledge transfer by means of case studies, best practices, research outcomes and lessons learned presented by senior project professional and other knowledgeable individuals who form part of the forum or may be invited as presenters.
There are no costs involved for attendees. Each meeting is approximately 3 hours long and starts with registration and breakfast for an hour, followed by a specific topic where a subject matter expert introduces the topic in a 45-60 min talk. This is then followed by structured conversations around the topic in smaller groups. The remaining time is used for networking and / or Q&A.
Those who wish to participate as attendees or presenters are invited to follow the link below to have your name included on the invitation list:
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ABOUT THE EVENT
Does your PMO take customer relationships seriously? Customer Relationship Management (CRM) and Customer Experience Management (CX) may sound like sales team issues, but it actually affects project offices, too. If your PMO isn’t already making its customer relationships a priority and hasn’t focused on customer experience initiatives in the past, it’s not too late to turn things around!
Celebrate the month of love at the next PMO Forum as we explore how PMO’s need to shape their strategy to become outside-in thinkers and view everything from the customer’s eyes. We look at the ecosystem needed to create great customer experiences and some practical examples of amazing campaigns that succeeded in igniting a passion for brands in the hearts and minds of customers.
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ABOUT THE SPEAKER
Chantel Botha, Customer Experience Strategy and Design
Chantel Botha has been providing business-consulting services for over 20 years across multiple industries. She led large customer experience transformation projects in financial services over the past 8 years. These programmes included journey, culture, process and technology aspects.
She is an experienced customer journey map and innovation incubation facilitator. She finds immense joy in infusing the training programmes she designs with personal enrichment and growth to transform hearts and minds. She also specialises in the field of digital and social channel experience integration with an impressive portfolio of mobile and digital value proposition innovations.
She is an internationally recognised speaker and author and a member of the Global Customer Experience Panel as well as the Customer Experience Professionals Association (CXPA). She obtained her certification as Certified Customer Experience Professional (CCXP) during 2015.
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