Global Knowledge Management
Albert presented findings from The American Productivity and Quality Centre (APQC) Knowledge Management Survey dated January 2015. Some of the findings are depicted hereunder:
Among organization that have or plan to implement lessons learned systems, policy and process improvements – along with efforts to promote adoption and use – top the list of priorities. Improvements to supporting technology come in a close second.
Challenges of Existing Lessons Learned Systems
There are three (3) challenges of existing lessons learned systems.
1: Data quality
• lack of data validation, poor data entry,
• unidentified root causes and lessons,
• the lessons are not systemically addressed with appropriate root cause analysis,
• too much data – but no information,
• cannot extract relevant decision-making information quickly;
2: Lessons Learned Systems are stand-alone and isolated
• not linked to a risk management system,
• not integrated with existing business processes and therefore not effective nor sustainable and
• lessons do not inform and improve future projects and procedures
3: Poorly designed databases
• cumbersome and unresponsive Excel spread sheets,
• hard to find applicable lessons,
• non-existent classification of lessons, and
• Project Managers and Engineers do have the time to extract useful information from large databases
Design of the Lessons learned System
There are principles that need to be taken into cognizance when designing a lessons learned system. These principles include: the Golden Thread; The Swiss Cheese Model, Pareto Principle and the Typical Risk Assessment Tool. The presentation also covered the process to be followed when designing the lessons learned system using Microsoft Excel spread sheets.
To end the presentation, the speaker shared what companies need to do for further actions. The key message here was that lessons learned system should be integrated with risk and business systems. This was well captured with the following figure: